Frequently Asked Questions

Do You Ship Internationally?

As of now we do not offer International shipping.


What if I Purchased My Order On The Weekend?

Orders placed on the weekend and holidays are processed on the next (business) day.


My Order Says Delivered But I Have Not Received It:

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted, "in transit" or "delivered" we recommend contacting your local post office.


I Put In The Wrong Shipping Address:

Jadorelash LLC is not responsible for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.


Why Does My Order Still Say " Pre-shipment"?

Tracking numbers are sent as your order's label is printed, which means the shipping process has begun. Your tracking number will update as SOON as USPS scans your order in. Your order is NOT lost, it is not uncommon for an order to remain in pre-shipment for multiple days.


Thank You For Your Support & Patience!